Welcome to Pipal (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and services related to the sale of apparel and fashion products (collectively, the “Platform”).
By accessing, browsing, or purchasing products from our Platform, you (“User,” “Customer,” “you”) agree to be legally bound by these Terms. If you do not agree, please refrain from using our Platform.
1. Eligibility
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You must be at least 18 years old or have the consent of a parent/guardian to use this Platform.
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You represent that all information provided during registration or checkout is accurate, current, and complete.
2. Account Registration & Security
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To make purchases, you may be required to create an account.
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You are responsible for maintaining confidentiality of your login credentials and for all activities under your account.
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Notify us immediately of any unauthorized access or security breach.
3. Products & Availability
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We strive to display accurate product information (description, pricing, images, size charts). However, errors or variations may occur.
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Product availability is subject to stock. We reserve the right to discontinue any item without prior notice.
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Colors and finishes may slightly vary depending on device displays.
4. Orders & Acceptance
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Placing an order constitutes an offer to purchase. Our acceptance occurs when we dispatch the product(s).
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We reserve the right to cancel or refuse any order due to stock unavailability, payment issues, pricing errors, or suspected fraudulent activity.
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Partial shipments may occur; you will be billed accordingly.
5. Pricing, Payments & Taxes
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All prices are listed in [Currency] and inclusive/exclusive of applicable taxes (as mentioned at checkout).
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We reserve the right to revise prices at any time without prior notice.
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Accepted payment methods include [Credit/Debit Cards, UPI, Net Banking, Wallets, COD, etc.].
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You are responsible for any applicable duties, customs, or additional charges levied by authorities in your region.
6. Shipping, Delivery & Risk of Loss
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Delivery timelines provided are estimates and may vary based on location, courier delays, or unforeseen circumstances.
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Ownership and risk of loss transfer to you upon delivery.
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We are not liable for delays caused by logistics partners or external factors beyond our control.
7. Returns, Exchanges & Refunds
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Returns/exchanges are accepted within 7 days of delivery, subject to our Return Policy.
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Returned items must be unused, unwashed, undamaged, and with original tags and packaging.
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Non-returnable items include: innerwear, lingerie, swimwear, socks, customized or sale items (unless defective).
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Refunds will be issued to the original payment method within 7 business days after quality check. Shipping fees may be non-refundable.
8. Promotional Offers, Coupons & Gift Cards
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Discounts, promo codes, and gift cards are subject to separate terms.
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Only one offer may apply per order unless stated otherwise.
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We reserve the right to withdraw or modify promotional offers at any time.
9. User Responsibilities
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You agree not to misuse the Platform, including (but not limited to):
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Uploading unlawful or harmful content
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Engaging in fraudulent transactions
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Violating intellectual property rights
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Interfering with Platform security or functionality
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We reserve the right to suspend or terminate accounts violating these Terms.
10. Intellectual Property
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All content on the Platform (logos, product images, designs, text, graphics, software) is owned by or licensed to Pipal.
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You may not copy, reproduce, distribute, or commercially exploit any content without our prior written permission.
11. Third-Party Links & Services
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The Platform may contain links to third-party websites. We are not responsible for their content, policies, or practices.
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Any transactions with third parties are solely between you and such providers.
12. Limitation of Liability
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To the maximum extent permitted by law:
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We are not liable for indirect, incidental, or consequential damages arising from your use of our Platform.
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Our total liability for any claim shall not exceed the total amount paid by you for the product(s) in question.
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13. Indemnification
You agree to indemnify and hold harmless Pipal, its affiliates, employees, and partners from any claims, damages, or expenses arising out of your breach of these Terms or misuse of the Platform.
14. Privacy & Data Protection
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Your personal information is collected, stored, and processed in accordance with our Privacy Policy.
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By using our Platform, you consent to such data practices.
15. Termination
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We may suspend or terminate your account and access to services if you violate these Terms or applicable laws.
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Provisions relating to intellectual property, liability, and dispute resolution survive termination.
16. Governing Law & Dispute Resolution
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These Terms are governed by the laws of [Insert Country/State].
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Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert Location].
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Disputes may first be attempted to be resolved amicably through negotiation before legal recourse.
17. Changes to Terms
We may update these Terms at any time. The revised Terms will be effective immediately upon posting. Continued use of the Platform indicates acceptance of the updated Terms.
18. Contact Information
For any questions, concerns, or feedback, please contact us at:
📧 Email: contact@pipal.org.in