Pipal (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using the Platform, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following types of information when you interact with our Platform:
- a) Personal Information
- Name, email address, phone number, billing/shipping address
- Payment information (processed securely via third-party payment gateways; we do not store sensitive card details)
- Account credentials (if you register with us)
- b) Non-Personal Information
- Device details (browser type, operating system, IP address)
- Usage data (pages viewed, time spent, referral links, cookies)
- Location information (if you enable location services)
- c) Optional Information
- Preferences (style, size, wishlist, feedback)
- Marketing communication preferences
- How We Use Your Information
We use your information for the following purposes:
- To process, fulfill, and deliver your orders
- To verify your identity and facilitate secure payments
- To provide customer support and resolve disputes
- To improve our website, app, and user experience
- To send promotional offers, newsletters, and updates (only if you opt-in)
- To comply with legal obligations and prevent fraud or misuse
- Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
- Service providers: delivery partners, payment gateways, analytics providers
- Business affiliates: for joint promotions or collaborations (with consent)
- Legal authorities: if required by law, court order, or to protect rights and safety
- Corporate transactions: in case of merger, acquisition, or sale of assets, user data may be transferred accordingly
- Cookies & Tracking Technologies
- We use cookies, pixels, and similar technologies to improve site functionality, analyze traffic, and personalize content.
- You can disable cookies in your browser settings, though some features may not function properly.
- Data Security
- We implement reasonable technical, administrative, and physical safeguards to protect your personal data.
- However, no method of transmission or storage is 100% secure. You acknowledge that we cannot guarantee absolute security.
- Your Rights
Depending on your jurisdiction (e.g., GDPR in the EU, IT Rules in India), you may have the following rights:
- Right to access and request a copy of your personal data
- Right to correct or update your information
- Right to request deletion of your account/data (subject to legal/contractual obligations)
- Right to withdraw consent for marketing communications at any time
- Right to restrict or object to processing under certain conditions
To exercise these rights, contact us at contact@pipal.org.in.
- Data Retention
We retain your personal data only as long as necessary to:
- Fulfill your orders and services
- Comply with legal obligations
- Resolve disputes and enforce agreements
After this, data will be securely deleted or anonymized.
- Third-Party Links
Our Platform may include links to third-party websites. We are not responsible for their privacy practices, content, or security. Please review their policies before providing any information.
- Children’s Privacy
Our Platform is not intended for children under 13 (or the age of digital consent in your region). We do not knowingly collect data from minors. If you believe we have, please contact us for deletion.
- Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.
- Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, contact us at:
Email: contact@pipal.org.in